General Enquiries & Feedback

General Enquiries & Feedback

In finexis, we welcome quality customer service feedback. Should you have enquiries, please contact us at:
Tel +65 6341 5300
Fax +65 6341 5311
Email enquiries@finexis.com.sg
Address finexis advisory Pte Ltd
One Raffles Quay
South Tower #21-10
Singapore 048583

Complaints Handling
We, at finexis, take complaints seriously. All feedback and complaints raised by our clients will be handled in a timely, professional and confidential manner. Should you feel that we have fallen short of your expectations on a certain matter, we greatly appreciate that you let us know your concerns. You may contact us via the same enquiry channels as indicated above.

Once a complaint is received, we will provide an acknowledgement within 3 working days. An interim response will be provided within 15 working days to update you on the status of the investigation. Depending on the complexity of the complaint, we will endeavour to provide a final response within 30 working days. Should we require an extension of time to conclude the investigation, we will inform you via a written response.

In the event that you are unsatisfied with the final response, you may approach the Financial Industry Dispute Resolution Centre (FIDReC) for advice.

Join us as a finexis Consultant
Should you require more information about our career opportunities, please also contact us at +65 6341 5300 or email us at career@finexis.com.sg

If you would like to send in your resume via post, please send it to the following department:

HR Department
finexis advisory Pte Ltd
One Raffles Quay
South Tower #21-10
Singapore 048583


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